A difficult one to review...At first they were very good - their test prices are decent and were helpful with any queries that I had. My trip to Poland went well in terms of testing service.When I really needed them though, I could not get hold of them.They failed to send me a result for my pre flight test back from Romania. I did it 24 hours before, they state that all tests are returned within 12 hours, and they aim for 60 minutes. I never received my results certificate, but luckily there was a test centre at this very small airport.When I returned from Romania, it took 5 days for me to receive my result, which finally came on Christmas Eve, and only when I complained via email.They then informed me that the results had been issued the day before, but no one had bothered to send them to me. I had been quarantining at home, as per rules, until I got my results.To my recollection they used to have a live chat and phone number available on site. I couldn't find any trace of these when I needed them, and I could not get in touch with anyone while waiting for my pre flight result, despite emailing.Despite a complaint via email and a request for a refund (for buying a test which was useless as no result certificate was sent back), they offered no explanation, apology or attempt at compensation.Of course, this all made for a very stressful experience.All the best to everyone nonetheless, but this last experience was dreadful.
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