Having returned to the UK late on 24th December we decided to wait the full 2 days, until 26th December, before taking the tests and returning them using the enclosed Royal Mail packaging in a priority postbox in order to avoid the main Christmas post backlog. We still hadn’t heard anything by 30th and so emailed Flysurance to see what was happening as the test packaging had stated that tests received after 70 hours would be discarded. I received a generic email advising that Flysurance had not received any tests at all until 29th and directing me to their policy on timescales – which stated that results would be sent out within 36 hours of receipt. However, when we still hadn’t received our results on 31st we elected to take a second set of tests, receiving negative results later that day.Finally, this morning (2nd January) we got our results – 2 negative, 1 positive. This was a full week from when we had taken the tests – obviously long enough for the virus to have left my wife’s system judging by the 31st December test results. Significantly, while the positive certificate had the correct details, both the negative certificates we received had the day and month of the dates of birth the wrong way around, thus rendering them unusable as official documents.In summary, even given the holiday period, the tests took far longer than advertised to return – so long as to potentially compromise their accuracy (>70 hrs) and the certificates were in any case carelessly completed with errors. We’ll stick with C19 Testing in future.
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