Five months and counting and FMG have failed to return my vehicle, a different issue magically appears each week. It took FMG 3 attempts and 4 weeks to actually get it to a repair centre that could carry out the work required as it is aluminium bodywork which they were aware of, 4 months on and still no car. The customer portal is worthless, provides a date for completion and when this comes and go’s it just extends the date by a further week. Despite frequent requests to discuss the constant delays there seems to be no focal point for the repair and I’m referred back to the portal estimated completion date by one of the FMG team. A truly frustrating experience from start to finish and I will update if and when the car is eventually back with me.
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
