I am absolutely appalled by the treatment I have received from FMG Claims, QBE, and their associated partners. I was involved in an accident on 25 March 2025, which was not my fault. Since then, I’ve been left without a car, without a livelihood, and without any support from the company. I rely on my vehicle for my job as a private hire driver, and due to their negligence, I’ve been unable to work and provide for my family.After the accident, I was promised a hire car, which arrived on 2 April, only to have it taken from me less than 24 hours later with no explanation. Since then, I have been passed around between FMG, Enterprise, and Proximo with no clear answers or help. My family and I are suffering due to this ongoing issue, and I am deeply frustrated by the lack of urgency, communication, and accountability.I’ve reached out multiple times, only to be ignored. It feels as though they are more interested in protecting themselves than in helping their customers. I have no choice but to escalate this matter to the Financial Ombudsman and seek legal advice, as I’ve been left with no other options.My experience with FMG Claims has been a nightmare, and I would strongly advise anyone to think twice before trusting them with any claims. They’ve failed to provide the basic services promised and have shown no regard for their customers' well-being or livelihoods.
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
