I used Gatwick Airport South Terminal Valet Parking and while in their care they damaged my car.I was told that FMG would then manage the repair process. I was threatened that if I used my own services and FMG could prove they could have got it doen cheaper, they would not pay the extra. I fellt coerced into having to use their services, given that the damage was underneath the car and had disturbed the electronics - four warning lights were on.They sent me text and an email telling me to log into the portal to track the repair. Three days ago I told them i could access it ... and I've heard diddly squat since about this.I was told where it was being repaired and given a mobile number if I wanted to get an update from the repairer. The number is constantly engaged with no facility to leave a message. To be precise, it rings about four times and then cuts off.I phone their main office number 0344 322 1608 and select option 3 to get an update on my repair. I get another series of options and when I press the number, I get the main message again.Infuriating. Annoying, Frustrating. Ridiculously over complex system reliant on emails. Not sure they'd recognise good customer servcie if it hit them full in the face.
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
