my campervan was hit when it was parked. FMG were the third party's insurer. They were polite and seemingly helpful, but pretty useless. I think because it's an unusual vehicle, they just didn't know what to do. They sent me to two garages that don't repair campers, and finally, a month later, they've sourced a garage that can do the work. My van has been sat outside my house undrivable for all this time with zero progress on the claim. Also, they can't get me a hire car, again because it's an unusual vehicle. I am due to go away for the next three weekends and I have no camper. The third party insurer is insured for me to have a like-for-like replacement vehicle, but FMG seem unwilling to fulfill this. When I spoke to them today, I told them that I could get a hire camper to my house today by going online, so why can't they do that? The FMG rep said I could do that if I wished, at my cost, obviously?! I know that - that is the point of insurance, to mitigate that! They are unwilling to get me a replacement vehicle because it will cost extra money to go outside their usual suppliers - that's tough - that is what insurance is!! If I said to them....well I know I signed up for £500 excess, but I'm a bit short at the moment, can we make it £30? They would tell me to get lost. The insurer took the insured party's money for a contract that included a replacement vehicle, but are now saying......computer says no! If you're thinking of insuring through them, don't.
Claim your business profile now and gain access to all features and respond to customer reviews.
FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
