Not very happy at all I'm told conflicting story's from fmg like my car is booked into the garage on the 12th December but really it's the 18th so I waited in all day for nothing the garage has been very good and made contact with fmg on my behalf to try and arrange the hire car that hasn't been arranged 🙄 I also contacted Asda's own solicitors as asda were the ones that hit my car the solicitor was very good and also contacted fmg to get them to sort this mess out asda too have been very good leaving fmg as the weak link in all of this I've made numerous calls to fmg and they promise to call back but never do the car is booked in but I'm disabled and need a hire car booked and they just seem to be unable to make these arrangements basicly my own take on this is there are too many people involved making the situation be that I have to pick up the pieces if fmg were not involved in this process it would become very easy to get this straightened out I have found fmg to be ignorant and uncaring wasting my time on the phone with them and achieving nothing each time I have asked for a manger to call me back from fmg and still had no contact if no contact by tomorrow afternoon I've been instructed to call the solicitor back and the garage so they can get in touch with fmg on my behalf to try to get this sorted out if I had any choice I'd avoid fmg like the plague they couldn't organise a pi$$ up in a brewery the only thing they have achieved is to make this situation far more stressful than it ever needed to be.
Claim your business profile now and gain access to all features and respond to customer reviews.
FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
