For over 2 weeks now I've been waiting for 'FMG' to call me back regarding a 'Hire Car' they're supposed to get me as they allocated a garage to do my repairs that don't have a courtesy car!. I was then told that I'd have to contact Tesco's who my car insurance is with, Tesco then told me I'd then get a call from 'FMG' regarding this & guess what two days later I'd not had any call ! After waiting for this phone call I called them & waited on the phone for 45 minutes until they answered to be told they've contacted their car hire company & were waiting for a car's availability (I could call 'Enterprise' & have a car here in one hour). Now I'm waiting for another 'Call' from 'FMG' to tell me the update on that situation (that's maybe in a weeks time if I'm lucky) This isn't brain surgery it's a car insurance claim, I've been in business over 30 years, & if I'd have acted in the same way as these people I'd have been in business for two months. I could go on in detail after detail but I won't.I just wish their 'Rate your recent experience started with a zero instead of one', as that would be more relevant. (Maybe they should change their trading name to 'Micky Mouse & Co'), but I think that's already spoken for?Carl
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
