Literally where do I start? Failed to contact me to arrange a courtesy car cover which took over a week of trying to get one. Finally get one only for the courtesy car they provided to have no tax! Then they undertook the repairs to the car and then set off to do the programming only for whoever to have not put the bonnet down properly and for them to smash my windscreen and rip the bonnet off its hinges. Waited for this to be done only for them to tell me that now they’ve done the programming they have identified that the tracker is missing and it will be another 10 days before the part can come in despite me telling them on numerous stages that the tracker was missing. This is the abridged version of events. I did have someone fairly decent in their customer service and now even she is ignoring me as I’m supposed to have a director call me over this. debacle.
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
