WORSE SERVICE EVER, reported a hit and run on my car that left my car undriveble, Tesco Insurance assigened FMG to take care of the service and car replacement, after 5 days my car was still on the side of the road and no replacement car, spent around 8 hours on the phone during those 5 days with FMG, the job had been declined 3 times by different garages, I asked for a replacement car asap as I needed one, FMG advised that it cannot be done and they cannot make a standard hire as Tesco doesn't approve it, this was a lie, called Tesco right away and they facilitated my a car hire through Auxillis and said that the bill will be sent to FMG(got the car the next day btw). Anyway, 2 days later, that's 7 days after the incident I called FMG again to see when will they take the car to fix it, that same day they called me back advising that a recovery truck will come and take the car to a garage in Bolton (H-Samson) they gave me the details of the garage and all, at that point I was finally relieved as at least the car was on the way to get fixed, boy I was wrong. Called the garage the next day, they said the car never arrived and it was never booked for a service, and that on the same day when FMG called them they advised FMG that they have no capacity to take on the job. So FMG lied when they said the garage agreed on the job, called FMG again to explain me the situation and all they said is that the car is in a storage facility waiting for a garage to accept the job, even now I have no idea where my car is or when will I get it back fixed. Again, worse service ever, at least I got a replacement car for the time being, but to get one in this situation you have to spend hours on the phone and making complains right and left.
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
