After a hit-and-run accident, I clearly told FMG Leeds that my car was not drivable. They returned it to me having only repaired the bodywork and admitted they did not check the engine or mechanical components.
Before the accident, the car had recently passed its MOT and been fully serviced — no engine noise, no warning lights. Immediately after collection, there was a loud engine noise and multiple malfunction warnings on the dashboard.
Returning a vehicle in that condition is unsafe and shows a serious lack of competence and care. Communication was equally poor — nearly impossible to reach by phone and very difficult to get updates.
I would strongly advise others to think twice before trusting them with their vehicle.
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
