They did not deliver my complete order... I had contacted them the 6th of December in the morning.. Today 23rd of December, there is still no solution, no answer from Fnac... They always promise they will call back in an hour, tomorrow, they will call you back when it's done... They won't! I've never seen such incompentence. Worst of all, they are well aware that we need this for heating our home with an 8 year old child. But that does not speed up things there...They basically force us to buy it elsewhere, because they won't fix their issues, but will take your full amount of money...They rather spend hours on the phone with me, waste everyones time and money to not provide a solution.Worst customer support experience I EVER had!=== Edit ===To respond to the fnac employee responding... I have, starting from the 6th of december...I emailed them again yesterday, to officially do the "ingebrekestelling" procedure... I'm tired of constantly contacting you guys, I'm done, now it gets fixed by the deadline i put forth (27th) or I put down an official complaint with the "consumentenbond". I'm not communicating again until a solution is presented.
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