I needed to make an additional payment, so I called for assistance. I spent 35 minutes on the phone with a representative discussing the issue. I was informed it would be processed the next day, but that didn't happen. I tried calling back multiple times but couldn't reach anyone. The automated phone system is a nightmare, and the customer service is confusing at best and ineffective at worst. I will be transferring my balance to another lender. Shaking my head.
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