Recently had my credit limit dropped without notice causing me to be over limit.
Poor communication and no regard for impact on customers. Supervisor would not continue on line and said "it doesn't seem like we are getting anywhere in this conversation so have a good day".
Sometimes customers just need to vent when a company drops something on them with no notice that impacts their customers negatively.
Needs to train supervisors much better, you hang up when the customer is ready not when you decide that "your not getting anywhere".
Made every payment on time and recently paid account down to $0 but still lowered limit based on questionable details.
Frankly I expected this when I paid my account down to $0, they were not making as much money in interest on me but still having to process payments provide fraud prevention, etc. The way the did it though with no notice at 2 minutes before midnight really bothers me as it shows no regard for their customers.
I will keep the card for the time being but will heavily weigh into future decisions.
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