I am extremely disappointed with the customer service regarding my recent cake delivery. I had specifically chosen a delivery window of 3-5 pm, but the delivery arrived at 10 pm, which was completely unacceptable. To make matters worse, the delivery personnel couldn't get in touch with the receiver because they weren’t picking up the phone, so they returned the item to the shop without notifying me.I provided my mobile number upon ordering, but the shop failed to reach out or make any effort to update the information on their system. I spoke with a lady multiple times, and it became clear that no notes were added to the system, and no effort was made to resolve the issue. This lack of attention and professionalism is simply inexcusable.I expected the same high-quality service that I had experienced at their Qatar branch, but this was a huge letdown. The shop clearly isn't equipped to handle timely deliveries or customer concerns. I will not be using this service again, and I will not recommend it to my friends or family. This kind of unprofessionalism should not be tolerated, and it’s disheartening to see such poor service from a brand I once trusted.
Claim your business profile now and gain access to all features and respond to customer reviews.
