I had a misunderstanding with how things worked with one of the companies on their site. Beliving I had been wronged by let's just say company X, I reached out to FocusGroups to express my concern. I recived a reply the next day that cleared up my misunderstanding. Everything was explained to me in kind way and was helpful to me. I felt reassured and relieved that it was all just me not understanding how the company did things. I will definitely keep using FocusGroups.org because it's a good site with helpful customer service. It also has great paid market research opportunities.
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