Despicable company employees. No manners or respect. Especially from Ismail who has not an ounce of sales knowledge. Lied to by telling me they respond to emails in a few days as stated on their website. Not anywhere I can find. Have to chase them constantly for responses to my emails. Had a leaking tap for a while now and they say it’s because the filter needs replacing as I have hard water.I have a water softener for my house which eliminates that issue but they still insist their filter needs replacing as my Harvey water softener doesn’t do the same job!! Ask for pics, videos and constant back and forth. Their reasons for being unresponsive to my communication is short staffed and no one of authority working for the company at 11am. Then insist it’s more important to deal with customer orders and not with emails and phone calls.Dismissive on the phone and rude. I wish the best for whoever orders their product next.
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Everyone knows Yorkshire for one thing... cups of tea. So it's hardly surprising that our entire operation is still co-coordinated from our Yorkshire offices. We strive for perfection in every element of our existence. From the robust manufacturing process of our products, their extensive UK quality testing programme and world-class customer service, we set out to be the best and being the best means the 'trying' never stops.See more
