Before Fohen were taken over, if I had an issue they would help and send me the parts free of charge. I bought a new filter and installed as per instructions, then the issues began. My boiling tap lever was already sticking and I was told to retention the spring. Never had this issue with the previous Fohen company. They would send me a spring and the issue was resolved. Since the new owners have come in I have had to pay £10 for a spring, which you have to re-tension) and £10 for a rubber washer. After the new filter was installed my tap has failed and is now useless. The advice given by customer service has ruined my tap and after being told to descale my boiler that is now ruined and of no use. I now have two filters of no use which can’t be returned for a refund even though they are sold individually. The tap has lasted four years with filters changed as they should be. Will be looking elsewhere in the future.
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Everyone knows Yorkshire for one thing... cups of tea. So it's hardly surprising that our entire operation is still co-coordinated from our Yorkshire offices. We strive for perfection in every element of our existence. From the robust manufacturing process of our products, their extensive UK quality testing programme and world-class customer service, we set out to be the best and being the best means the 'trying' never stops.See more
