Where to even start, purchased this boiler through with new kitchen in 2023, was not installed until November as kitchen was delayed, the kitchen fitter i used seen the Fohen brand and said to me there and then, 'return it as it is rubbish', and I will have nothing but trouble, he had one and it faulted constantly, I had it a couple of months so decided to keep it and go ahead hoping his issues were a one off, he had Fohen filters unused and asked if I wanted to buy them from him and I did as they are £50 each so it would save me money. I regularly changed these every 6months or before as I also do with my fridge as I am aware of the importance not just for warranty but for hygiene and safety. In July this year just under 2 years old the boiler was not heating up so I checked what the faults would be and it said to try changing filter, I had used my filters i had so i purchased a new filter from Fohen, however when I got a plumber out he said this wouldn't be the issue as filter just changed recently and he thought it was heating element and to contact Fohen, I contacted them and they sent instructions to reset and said this should work, I got plumber back out so it was done correctly and this did not work, I contacted Fohen and they said it was a boiler issue and was now out of warranty so not covered, even though I made contact within the warrant period, they offered a replacement for £150, I would happily pay this if I had confidence this would work but to last a year or 2 is simply not worth it, because they had no record of me using their filters they asked me to contact the kitchen fitter from 2 years ago to ask for his name and order number, I don't even know when he purchased these but to contact a fitter who I do not know personally, haven't spoke to for nearly 2 years and ask him to find order numbers and provide his details just seems wrong to me, considering their countless negative reviews about boiler issues I would imagine they would know these issues are not just a one off, they reduced the boiler cost to £100 with a 1 year warranty as this is now reduced since they were taken over. Now this to me speaks volumes, why was the warranty reduced? they have no confidence in the product working past a year? so they want me to spend £100 on a boiler because the original one they supplied to me stopped working just before the 2 year mark, they want me to spend £100 a year on filters, for it to break down, I will also add they changed the brand of filters, the ones I had were fohen, the new ones are completely different with different housing, why were these completely changed, were these inadequate also? I would honestly avoid at all costs, terrible customer service for something which seems to happen alot, I have read reviews and facebook posts about these boilers failing, you are best off spending money on a more reputable branded boiling water tap or just buy a kettle to save the hassle I have had. also do not purchase a brand new fohen filter from ebay/market place without getting the order number and purchase name as they will void your warranty. Shocking service, inadequate product, I wished I had listened to my kitchen fitter.
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Everyone knows Yorkshire for one thing... cups of tea. So it's hardly surprising that our entire operation is still co-coordinated from our Yorkshire offices. We strive for perfection in every element of our existence. From the robust manufacturing process of our products, their extensive UK quality testing programme and world-class customer service, we set out to be the best and being the best means the 'trying' never stops.See more
