I bought a bridesmaids dress and the zip broke. I contacted Folkster the next week and their customer service was exceptional. I spoke to Simone who gave me a full refund and an online voucher, as well as just being extremely understanding and empathetic. It was obviously unfortunate that the zip broke but the other two dresses were perfect. Accidents happen but great customer service is rare!
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Folkster is an independent, family-owned lifestyle store, founded by stylist Blanaid Hennessy in 2008. The idea behind Folkster was to create a bohemian treasure trove of a store combined with the highest standard of customer service and styling.
We started as a small vintage store in Co. Kilkenny, growing responsibly over the years to create our own occasion wear - proudly designed here in Folkster Ireland. We now have two Folkster stores in Dundrum Town Centre, Dublin - and Patrick St. Kilkenny. We also have a Folkster Bridal store in Kilkenny too, and you can find our collections on folkster.com too!
Our team designs the shapes, beadwork and fits in our Folkster gowns, dresses and accessories. We then hand pick our fabrics and shades, working with our trusted family-run production partners in Spain and India.
We really listen to our customers, the design team regularly meets with our stylists and customer care team to get your feedback, which we then use to finalise our designs! See more
