If I had the choice to rate this service with zero stars, I certainly would. I strongly advise against ordering online from this company. My orders were cancelled, leaving me to absorb the costs. I had a $100 gift card and, despite having options like other brands, I chose this company hoping to find quality shoes. When I visited the local store on Boxing Day, I found the selection to be very limited, so I opted to place an online order instead. I ordered two pairs of shoes at $49.95 each, using the gift card and added $9.90 for shipping from my credit card. A few days later, I received an email stating that one pair was unavailable and that a refund would be processed. However, I was only refunded $40.05. I was puzzled as to why the refund was $40.05 instead of the full shoe price. After contacting customer care, I learned that the shipping fee wouldn't be charged, meaning the total came to $49.95. This should have been clearly outlined in the email, instead of forcing me to call for clarification. To make matters worse, I now had to place another order to use the $40.05 refund voucher, incurring yet another $9.90 shipping fee. Given the store's limited selection, reordering online was my only choice, resulting in another unavoidable loss of $9.90, which was not my fault. I reached out to the head office to request a free shipping coupon for my next order, as the cancellation was their error. Paying for shipping twice was not something I agreed to, and $9.90 is a significant expense in my budget. During a lengthy call, the representative apologized but offered no real solutions. I asked to speak with someone who could assist further, and she mentioned she would inform a manager. The next day, a manager called, and I had to explain the situation again. I emphasized that their cancellation forced me to pay shipping twice and that I was only able to shop with them due to the refund being a voucher. I requested free shipping to mitigate my loss due to their stock issues. I made it clear that this situation was not my doing. Unfortunately, the manager provided the same scripted apologies as the previous representative. When I asked to escalate the issue, she stated that she was the final point of contact and no further resolution would be offered, insisting, "This is the system and I cannot change it." This response was incredibly frustrating. Systems can be adjusted by people if a company truly cares about its customers. It felt as though she was preventing me from reaching her superior, despite the clear mismanagement on her team’s part. Some may wonder why I’m focused on $9.90. It’s not just about the money; it’s about a system that forces customers to incur shipping costs due to the company’s errors. It highlights a company that recognizes the inconvenience but refuses to offer any practical remedy, leaving customers to face the financial burden. I recommend steering clear of this company if you value fairness and accountability.
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Foot Locker offers a wide variety of athletic shoes including basketball shoes, jordan shoes, running shoes and casual shoes.