This experience has been extremely unsatisfactory.
I sent clear photos of the item along with the dispatch note, yet it took several days and numerous back-and-forth emails for your team to locate the order number. During this time, no meaningful progress was made.
First email has been sent in 24th until today no solution.
Once the order was finally identified, my request was rejected without the item being properly inspected, based solely on photographs. I do not consider an assessment carried out only from images to be fair or reasonable.
Despite asking three times for information regarding your escalation process and how to contact management, my requests have been completely ignored.
As a result, I have no option but to escalate this matter externally. I will be contacting Citizens Advice and a consumer law advisor to pursue further action, as I believe my consumer rights have not been respected.
I expect a formal response and clear escalation details without further delay.
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Foot Locker offers a wide variety of athletic shoes including basketball shoes, jordan shoes, running shoes and casual shoes.