Overall a good experience however communication and relationship management could have been better, accepting that covid has affected the business but this should not be used as an excuse for high quality comms and managing the relationship.A suggestion: offer clients a premium house conveyancing service at greater cost. It is small in the whole and would differentiate the practice by allocating a relationship individual in the firm to manage the process for clients. It also may help you to offer to employees of key clients. One for you to consider.
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Forbes Solicitors operates nationally with offices in Lancashire, Manchester, Leeds and London. We offer the full range of legal services to commercial clients, individuals and a number of specialist sectors where we excel nationally.