Booked my car in for a Monday Fordthorne allowed us to change it to a Tues dropped it down in the morning they said someone will contact you regarding the parts price i said ok no phone calls I phoned them they said we can't find the issue with the door I had to explain yet again what was wrong with the door they then said ok we will have a look again I still did hear off them I phoned again towards the end of the day they said can we keep you car till tomorrow as we haven't diagnosed the problem but didn't say diagnose what problem they kept most of the day Wednesday and no phone call I phoned and asked what going on they said you can come collect as we waiting on a price for the part I went to collect my car they they waiting on a price for a GPS Ariel today is 1st March that was nearly 2weeks ago I phoned and asked for a manager to phone which was last week no phone call again shocking service
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Fordthorne is Cardiff’s official FordStore dealership and has been a main car dealer franchise in Cardiff, South Wales for decades. We specialise in new and used Ford car sales including the prestigious RS and Mustang models as well as being experts in The Motability Scheme. Our extensive site also offers Accident Damage Repair, Ford Parts, Servicing and MOTs.
Our Ford Transit Centre located on Llandough Trading Estate specialises in the sale, lease, service and maintenance of Ford commercial vehicles in Cardiff.
As a family owned company our values and culture of service are based on your personal or business needs, and we have had thousands of repeat customers all happy to recommend our services. With multiple awards for customer satisfaction and national awards for customer care, like us or get in touch for more information about how we can help you or your business. See more
