Update - Fordthorne have now repaired the transmission free of charge and Jay has apologised for the inconvenience caused. Thank you.Two years ago we had a new transmission fitted to our Galaxy costing over £4,500. You would expect that to last many years and many miles. Last week it developed problems. We are now being told we need another new transmission costing £4,300 - more than the car is worth. No sympathy from anybody there. I left four telephone messages and two emails for Jay who had initially sent through the quote for work required for a call back which never came. I finally got through to Jay who sounded like he absolutely couldn't be arsed to speak to me or deal with my issue. He gave me the customer support line number. Customer support were no help whatsoever. I now have no option but to scrap my car. Total joke of a company. Will never buy a Ford again.
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Fordthorne is Cardiff’s official FordStore dealership and has been a main car dealer franchise in Cardiff, South Wales for decades. We specialise in new and used Ford car sales including the prestigious RS and Mustang models as well as being experts in The Motability Scheme. Our extensive site also offers Accident Damage Repair, Ford Parts, Servicing and MOTs.
Our Ford Transit Centre located on Llandough Trading Estate specialises in the sale, lease, service and maintenance of Ford commercial vehicles in Cardiff.
As a family owned company our values and culture of service are based on your personal or business needs, and we have had thousands of repeat customers all happy to recommend our services. With multiple awards for customer satisfaction and national awards for customer care, like us or get in touch for more information about how we can help you or your business. See more
