I rang earlier in the week as I have an issue with paint peeling on my Transit.It is peeling alongside the roof sealant, previously repaired by Fordthorne under warranty to stop leaks. They had no record of revious repair,but was told they would have a look. I said I could bring it in Thursday morning, and was told the manager has lunch between 1 and 2. I arrived 10.45, was told the manager was having an audit, cold I return later, I explained, 35m round trip, previously spoke about Thursday morning, and not a great outcome, bt the manager couldnt see me. I returned home, rang them, they said they would ring back, only after a further call, and that was not to arrange a visit, just to find when I previously took it.Poor customer service, a wasted day visiting and waiting, Still no resolution. Very dissapointed.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fordthorne is Cardiff’s official FordStore dealership and has been a main car dealer franchise in Cardiff, South Wales for decades. We specialise in new and used Ford car sales including the prestigious RS and Mustang models as well as being experts in The Motability Scheme. Our extensive site also offers Accident Damage Repair, Ford Parts, Servicing and MOTs.
Our Ford Transit Centre located on Llandough Trading Estate specialises in the sale, lease, service and maintenance of Ford commercial vehicles in Cardiff.
As a family owned company our values and culture of service are based on your personal or business needs, and we have had thousands of repeat customers all happy to recommend our services. With multiple awards for customer satisfaction and national awards for customer care, like us or get in touch for more information about how we can help you or your business. See more
