UPDATE: 24th May 2024As requested here is a thorough review and update now that hopefully our involvement with your garage has ended,Here is a timeline:October 2023 Car broke down on the motorway with 8 month old baby. All the electrics failed and the car died.I called and spoke to Kalisha to see if I could get recovered straight to Ford as it was nearly closing time and the car wasn't locking so I needed to check, she said she would call me back. She didn't and I had to get recovered home as the police needed to be called and then pay for another recovery to ford in the morning. Kalisha was so defensive of herself that she refused to listen to our concerns and made it very obvious that she didn't want to apologise or deal with us. It was resolved as a 'software update'29th February 2024 Car broke down on Penarth Road with the SAME PROBLEM.This time we dealt with Nerys, who did find a courtesy car for us which we were grateful for. However when they said it was just a software update again I pushed Nerys, in writing. I was distraught and crying down the phone to Nerys asking how she could guarantee the car was safe for me and my son. She should have been able to say she has done everything, but it's become very clear now she didn't, as Kalisha didn't. This put our son in danger in a car that failed in every sense of the word. It was resolved as a 'software update'26th April 2024 Car broke down in Morrisons with our son in the car. SAME PROBLEM.Jamie was communitive and courteous, even if he didn't have any news. He tested the car and was so apologetic that it was taking a while but we were insistent that is what we wanted and were grateful for it. It turned out to be a faulty battery, which should have been picked up the previous two breakdowns and repairs.24th May 2024 Finally received a partial refund for the repair.This car was out of warranty by one month and well serviced when it first broke down, you should have looked past your personal defence and pushed to provide a service that resolved the problem and sent a safe car with a new Mum. Instead you chose to put your own feelings first and endangered my child a further three times, all the time continuing without an apology on the service received.
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Fordthorne is Cardiff’s official FordStore dealership and has been a main car dealer franchise in Cardiff, South Wales for decades. We specialise in new and used Ford car sales including the prestigious RS and Mustang models as well as being experts in The Motability Scheme. Our extensive site also offers Accident Damage Repair, Ford Parts, Servicing and MOTs.
Our Ford Transit Centre located on Llandough Trading Estate specialises in the sale, lease, service and maintenance of Ford commercial vehicles in Cardiff.
As a family owned company our values and culture of service are based on your personal or business needs, and we have had thousands of repeat customers all happy to recommend our services. With multiple awards for customer satisfaction and national awards for customer care, like us or get in touch for more information about how we can help you or your business. See more
