Very disappointing experience with this garage!! Booked my car in for a service due to loud engine noise. When arriving at ten am I was told my car was not booked in but they will look at it anyway. At four o'clock still not heard anything. Tried ringing but was terrible to get through to. Finally had a voicemail stating that my car was ready to collect and that everything seems to be ok with it. On arrival to collect my car I waited twenty minutes due to them not being able to find my keys. I was then told that my car had in fact not been looked at due to staffing levels. Then contradicting this, another staff member said no I think the car was looked at. Therefore I left the garage unaware of whether my car had actually been looked at at all. No apology from any staff. AWFUL customer service!! Would never use again!
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Fordthorne is Cardiff’s official FordStore dealership and has been a main car dealer franchise in Cardiff, South Wales for decades. We specialise in new and used Ford car sales including the prestigious RS and Mustang models as well as being experts in The Motability Scheme. Our extensive site also offers Accident Damage Repair, Ford Parts, Servicing and MOTs.
Our Ford Transit Centre located on Llandough Trading Estate specialises in the sale, lease, service and maintenance of Ford commercial vehicles in Cardiff.
As a family owned company our values and culture of service are based on your personal or business needs, and we have had thousands of repeat customers all happy to recommend our services. With multiple awards for customer satisfaction and national awards for customer care, like us or get in touch for more information about how we can help you or your business. See more
