This is my first Trustpilot review, but I felt compelled to create an account to speak about my experience with Forecourteye. For context, I previously had an incident whereby a family member was driving my vehicle and did unfortunately forget to pay. That incident was settled and paid in full. I recently received another letter claiming that I made off without paying, at the same garage. I scanned the QR code to find two CCTV images, one showed my car parked at the pump entirely on its own, and the subsequent screenshot showed a car of the same colour with someone else actually filling up, but with a completely different registration plate, shape and make. The letter did not clearly set out any formal appeals process if an allegation is disputed. I would suggest that they rectify this immediately if mistakes like this are to happen, and going by the reviews here, it seems to have happened before. I then contacted them via their website to outline the error, only for their response to be that the garage claimed the vehicle was correct because it had happened before. It took a subsequent email with a fully annotated screenshot outlining the difference in the cars to mark the case as closed.I would hope that in future, such incidents are reviewed more in-depth and independently of any other incidents, to avoid these errors. Especially to receive letters mentioning debt resolution agencies causes a lot of unnecessary stress and could make certain individuals pressured to pay without fully understanding how to challenge the claim.
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