The worst experience I was sent a fine for not paying for fuel,I wasn't aware that my card hadn't gone through, also wasn't advised by shell staff member at the till. Forecourt eye sent me a letter for the £20 fuel with £35 admin fee added, stating I had tried to steal fuel, I went into the garage to buy a coffee and pay for the fuel, if I was told the payment didn't go through I would of paid with a different card, I had good intentions to pay. I have been trying to dispute the charge and offered so many times to pay for the fuel. Ive also asked for cctv to show that I was informed my payment hadnt gone through, they refused to provide this. instead increased the fee to £120 and passed my details onto trace debt agency. I have asked for a break down to show what this £120 admin fee actually covers and I have continued to offer to pay for the fuel. I have spoken to shell garage who will not allow me to pay for the fuel and say I need to pay forecourt eye. I have also offered to pay the original £35 admin fee as a good will gesture, just to try and get this issue sorted, but forecourt eye say I owe them £120 admin fee now.Has anyone else experienced these issues from forecourt eye? how can they make me pay a fine of £120 on £20 of miss payment for fuel.
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