I had a very unpleasant experience with Forecourt Eye today over a genuine accidental fuel underpayment of £10.19. The petrol station manager acknowledged the oversight, but Forecourt Eye refused to consider this, and spoke to me in a facetious, intimidating, and unhelpful way.I explained I hadn’t received their initial letter due to living away from my address and asked to pay the fairer, lower amount admin fee but they didn’t care. Their approach felt rude, dismissive, and focused on extracting money rather than resolving issues fairly.
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