I really wish I could give no stars.This is probably the most unprofessional firm I have ever dealt with. I paid my bill in Tesco garage but the fuel had not been added to the bill. A MONTH later I get a letter from this company DATED 13th MARCH but didnt arrive until the 18th MARCH demanding the cost of the fuel and a £35 admin charge and that if I dont pay straight away it will go up to £100 plus legal charges.Point to note there is no address or telephone number on the letter for contact so if you are not able to use a QR code reader or access a website you are completely stuck.I scanned the QR code and found a telephone number which when you call says there are no operators available and cuts you off, so I went on line and filled in their online form PLEASE NOTE YOU CAN WAIT UP TO 14 DAYS FOR A RESPONSE THERE GOES THE £100 (No company email address or customer service address) and explained my problem the reply came "Appeals against the administration charges are not accepted if you failed to ensure you made a successful payment for the fuel at the point of sale your enquiry is now closed" what an absolute shambles. I am now waiting for bank transfer details as I refuse to put my card number in their online payment. I have spoken to Tesco and they are trying to deal with this for me as they would be happy for me to just pay the fuel cost but ESSO have passed it to this company.
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