Disgusting experience with this company. My husband had seen the cashier at the Tesco fuel station and believed the payment successful, for whatever reason it wasn’t and the cashier did not say so. This company want £35 admin fee!!I called them and they were horrendous, no complaints procedure no manager to speak to an no appeal process. Thankfully we went to see the garage and spoke with the manager who said he would watch the CCTV for us to see what happened. They have offered us £35 in vouchers to compensate the daylight robbery of this company. Awful experience.
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