Received a 'final warning' letter from this lot without even receiving an initial warning - this consisted of a double 'admin fee' charge. I completely accepted the fact that my payment for fuel (40 quid) for some reason had not been processed (esso app) and I should have checked before leaving the station.I explained to them that the final warning letter was the first time I was made aware of it - I just wanted the increased admin fee removed. Apparently, as long as they can prove they've sent the letter that's the only evidence required - no hand delivery, no signature required, no nothing. Disputed it to which they ignored followed by a letter from a third party debt recovery company. Just no reasoning with these arseh*les so no point in even trying.
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