I have no polite words to describe this deplorable company. Total scammers.Please read this very very carefully!Received 2 letters this morning (20/1/25), dated 24/12/24 and 7/1/25, accusing us of a drive off for unpaid fuel at Tesco Brighouse, West Yorkshire for the sum total of £93.77! Second letter 7/1/25 demanding we pay up by 21/1/25. Or face debt recovery. Seems a little suspicious that these letters have taken so long to arrive and the final demand is only a day away. We have had confirmation from our bank that we did indeed buy fuel but for the sum of £30 with the transaction confirmed via the bank 52 seconds later.Said fuel was called Momentum 99 this a petrol with an additive. Our vehicle is Diesel so why on earth would we put this in it? Also the tank has a capacity of approx only £80.The video footage provided does indeed show our Reg but we had fuelled up, paid and left before the alleged time.DO NOT trust this scam company, DO not pay and stand your ground with them.We look forward to our day in court watching them with egg on their faces if needs be!Update, tescos finally looked at the cctv from the date and time and admitted we had paid for our diesel fuel and it was the vehicle behind that had made off. But their staff had not observed the footage properly and inputted our registration instead of the correct vehicle.One of the staff at the store who was acting manager managed to contact forecourt eye to have the make off against my vehicle removed.The main store manager nor the forecourt manager ever showed their faces nor did they apologise. They left that to the acting manager and a lovely member of the tesco head office. Forecourt eye also breached GDPR by contacting someone other than the vehicles owner ie me (not tescos) to apologise blaming tescos giving them incorrect information. The laughable thing about this all is that any person making demands for money like forecourt eye did with threats of bailiffs should check that the fuel obtained is correct for that vehicle, ie make off person tool petrol and mine uses diesel. If it did not then personally I would ask to see the footage to validate it if Tescos said no I would say you can have this one back till you prove a make off has occurred. If not they would have had egg on their faces at court and a whole load of court costs to pay. We have never had any direct replies from them at all to apologise. Poor. In short anyone reading this should do the following if they have paid for their fuel and get a demand from this lot. If you have paid by card that is. 1 check the receipt photograph from forecourt eye to see what fuel was obtained. If it’s different to yours ie mine uses diesel and they had petrol as stolen then contact the Tesco head office, look online their ceo has email address on there and they do reply. Do not bother with the store as their management will not care and ignore you(The store customers service tried to get them to come out but their manager sent out a young lad who had no idea what to do).The ceo office seemed to make them jump at the store.2 if Tescos ask for proof ie receipt and you did not get one( I do every time after this experience) contact your bank and check the payment time, it will show a day later or so on your statement which is incorrect, the bank said the delay is places like Tescos having delays on taking payments. Your bank however has a unique retail transaction number which they will give you if you explain what has happened and that then needs passing to whoever replies from Tesco head office, they can get their finance department to check this and will show your transaction went through and exactly what time to the second and date you paid and for what fuel.If you pay at the pump It even gives you the second you opened up the open ended transaction and the point you put the petrol hose back to cause the transaction to go through. Your bank will be more than happy to help when you explain what has happened.3. Make Tescos contact forecourt eye to rescind their incorrect accusation and demands for money, do not bother trying yourself as only the forecourt/ manager at the place you obtained fuel can do that. Forecourt eye do not answer calls nor reply to emails.3 Do not be shy and ask the head office of Tesco for recompense for the distress they Tescos have caused you and the time it has taken you to sort out their mess. It took two days.
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