KEEP YOUR PAPER RECEIPT SAFE!My wife has recently been notified of supposedly driving away without paying from a Shell/Waitrose petrol station in Shoreham by Sea. She paid cash in November 2024 and received a notification from Forecourteye regarding delayed payment in January 2025. Photographs show her in the car with my daughter and her not in the car when she got out to pay.There was a long delay in this notification so no video evidence was sent to us, which would have shown her going to the checkout desk to pay as usual (monthly video erase cycle no doubt had wiped that evidence). A request for video evidence by Forcourteye on our behalf was met with "There is no evidence she paid".That sounds a bit evasive, dont you think ?In fact, this is a textbook response indicating deception. (basic statement analysis)Surely, the response should have been. "Our cameras at the cash desk have been kept as evidence, which we will forward to you at Forecourteye as verification. "After email conversations with Forcourteye, it seems that they don't look at it and are not required to check anything before issuing the demand for payment for an alledged driveaway. This means that they are simply a collection agency, but in their defence, they did at least ask for the evidence of a driveaway without paying, but just got the reply above. Many have been scammed already by even more ridiculous claims by Shell outlets than this one. See the other reviews of Forecourteye.If somebody was going to drive away without paying, they just wouldn't put in £40 worth. The result would be denial of service nationwide. It's almost hilarious! Why would comfortably off people like us do such a stupid thing? The answer is we wouldn't. Claiming that we would will only convince people of normal intelligence people that these staff are clearly of low intelligence.Like many people, we threw petrol receipts away after a few weeks as we trusted the staff, having used this petrol station for many years without a problem, sometimes paying cash.We won't ever use Shell again except In an emergency.Sad times.
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