I had a very disappointing experience with Forecourt Eye. I accidentally drove off without paying at Shell Fabian Way, but as soon as I realised (within around 40 minutes), I called the station immediately and returned straight away to pay.When I got back, the staff told me they had already created a Forecourt Eye incident and refused to take my payment. The photos and evidence logged by Forecourt Eye were actually taken when I was back at the station trying to pay, not when I supposedly “left without payment”.Despite me doing everything responsibly — calling immediately, returning straight away, and attempting to pay in person Forecourt Eye still insisted on adding an unfair £15 administration fee on top of the fuel cost. This feels unreasonable and completely ignores the fact that I acted in good faith and tried to resolve the issue right away.Instead of acknowledging my quick return and genuine effort to pay, they treated it like a full drive-off case. Very frustrating and not customer-friendly at all.
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