Received a threatening letter from Forecourt Eye about unpaid fuel. Not in a million years would I knowingly not pay for something and walk away. I went to the till, purchasing other items, stated my pump number. The cashier was struggling with lottery tickets and had to get another member of staff to help. I paid via my phone and assumed I had paid in full. There was clearly a cashier error and the wrong amount was processed. There is no appeals procedure and they ignore emails and aren’t helpful at all in the phone. I’m happy to pay the difference but not their admin fee as it wasn’t my fault. If I had received a letter from Tesco I would have promptly gone in store the pay the difference. I won’t be shopping at Tesco or Shell ever again and they need to think about how they treat honest customers.
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