An awful Company to deal with but they advertise to their "Clients" who are the big petrol retailers a 5:1 return on every £ they give Forecourt! More profits.I have used the local Shell garage in Henfield, W Sussex for the last 43 years and in September went in to fill my wifes car with petrol. Like many others I thought I had paid using my card and CCTV image clearly shows me trying to pay. Attendant said it was OK and I left. However Forecourt contacted me 3 weeks later and said I drove off without paying and had to pay immediately plus a £35 admin charge. Immediately wrote back and said I was unaware of not paying and please update my account to show fuel charge less their admin fee as it was not my fault.Reply was pay up or else further action, Wrote back enclosing a cheque and Forecourt response was no thanks and I also found out the admin fee had gone up.I am 75 years old with blood pressure and heart lssues and can really do without this.Their Customer Service is 0/10 their customer consideration is minus 500/10 and they are a cold, inefficient mob to deal with.My relationship with the local garage and Shell is OVER and I take every opportunity to tell friends and relatives NEVER to use a Shell garage as they use these bloodsuckers.PS. The admin fee has now risen to £120!!
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