My story seems so similar to others on here. Received a letter saying I hadn’t paid for fuel. I asked for more details as this is something I would never try to do. First they said I attempted to pay but the transaction wasn’t completed. I said that didn’t sound like my fault. They then said I paid for other items but not the fuel. They couldn’t say why they changed their version of events but insisted I pay the £35 admin charge within 5 days or it would become £60. I asked for their appeals and complaints policies. They said they didn’t have them and didn’t need them because they were an unregulated company! I called them up but person I spoke to was rude, interrupted me then hung up. I took the issue to Tesco who so far, have been helpful. They managed to remove the penalty fee so I could pay the fuel, which is what I wanted to do the whole time. Really hoping I’ve heard the part from Forecourt Eye. Though considering referring to Trading Standards and BBC Rogue Traders. I recognise drive offs must be a serious issue to deal with. But that is not what is going on with the incidents reported on here. I worry that vulnerable people are likely to be bullied into making payments that are from cashiers or machine errors. I’m shocked Tesco uses the service as a company that admits to not being a regulated company or having a complaints policy
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