If I could rate it a 0, I would. Absolutely useless staff. No interest in resolving issues. I was wrongly charged £35 admin fee because they claim that I did not pay my £20.06 petrol. The payment did not come out which I had not realised BUT, the petrol station that I went to does not release the petrol handle until you tap your card - I tapped it, it beeped and then the handle released so I could use it. There was therefore the obvious and reasonable assumption that it had been paid. It was £20 only so I didn’t even check my bank account - given that the handle does not even release until you pay, it made sense to assume that payment had been taken.Now due to a fault in THEIR system, I have been charged an admin fee for something that was not my fault and then received no help whatsoever. My email was completely disregarded and I have now had to pay £55.06 for petrol that had initially cost £20.06. Ridiculous that nothing is being done and that the petrol station’s one job - taking the payment once your card has been tapped - was not completed and has therefore left me out of pocket for something that is not my fault.
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