This company has a less-than-poor way of taking phonecalls or email queries, one star is too much.£29.97 of fuel plus £60 forecourteye admin chargeThe first customer service agent at Forecourteye, in my case, put the phone down on me. I stated I had received a letter from them, dated just after I had left for a two-week break, regarding unpaid petrol at WINSTON. I have never been to WINSTON a north of England town so immediatly I assumed they had made a mistake.I believed their letter was a mistake so I wanted to see the CCTV which they refused to offer me.They were rude just saying I had to pay their Admin charge or it would increase to £60! They could not tell me if I had paid cash or attempted so by card. I do not keep petrol receipts and have no reason to so I thought again the small amount of fuel of £29.97 was paid in cash or a card machine had a technical error.They had no interest in helping me understand quickly what had happened several weeks ago when they sent me a photo of a car being filled with fuel.RONTEC in Watford operate the Esso garages and instruct forecourteye operate to recover unpaid fuel.People who deliberately steal fuel would fill up their car to the top, perhaps fill extra fuel containers, using a vehicle not registered to them and avoid being caught.Therefore they rely on bully tactics as they are not regulated so are no accountable to a professional body. I did none of these things, which allows forecourt to bully innocent consumers when mistakes by consumers or perhaps a failed card transaction happen. I read other examples online about how impossible it is to communicate with staff at Forecourt eye.I reccomend contact the garage direct and Rontec.They threaten debt collectors which I understand they are not regulated to do by FCA and bully by threats of stopping the customer from using petrol stations by adding them to a database even when their is an ongoing query over a small amount of £29.97 that can resolved in a few minutes. Complain to RONTEC as they are who you are buying the petrol from
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