SCAMMERS, DO NOT buy your petrol or diesel from shell garage. Recently went for fuel at a shell garage bristol road birmingham b31 and placed my card on the card reader paid and went back to my car. I then received a letter dated 30th July 2025 which was nearly three weeks from the time i was supposed to committed the offence 8th July 2025 from Forecourteye saying that i drove away from the garage and never paid for my fuel. When i spoke with Forecourteye they actully said that the ctv showed me at the machine in the shop. Im a pensioner and not knowing that i had not paid i went back to to garage to speak with the manager. When i explained and showed him the letter that i never drove off and that Forecourteye were charging me £35 admin fee, the manager laughed and said no. I asked him to get intouch to which he said he would and he would phone me. He never phoned back. i went back and forth 4 times, he then said i need to get intouch with Forecourteye they was no use at all saying it was my responsibility. What im trying to say is that £30 petrol has now turned out to be £90.01 I had to pay after the garage said there was a delay on the screen, i was not called back via a tanoy which they have and Forecourt eye kept putting the admin letter up in price until it was paid. Absolute scammers and i think the garage is in on it, shocking appalled that they can treat pensionrs like this. I WILL NOT USE ANYMORE SHELL GARAGES.
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