I was waiting for a letter from Forecourt Eye in order to pay for my fuel as it payment after an issue paying in the store. I waited over a month and received the letter two weeks after it was written (or at least dated) meaning it had incurred a high penalty charge by the time it reached me. I paid the fuel, and then received a reminder letter, which again, I received two weeks after the letter was written/ dated. After reading other's experiences this is a common problem which leaves me to believe it is a deliberate tactic by the company to charge late fees without giving people the opportunity to pay the original fee. Forecourt Eye were unbelievably rude, said they didn't have an internal complaints procedure, were not regulated by any ombudsman, refused to let me provide any evidence and then accused me of lying. I called Tesco customer service who were very kind and waived the fees completely, so if anyone is in a similar position, don't even bother going through Forecourt Eye, go directly to the store / petrol station involved and explain the situation, they have the power to override the case / fees.
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