I know these things always sound hollow but I genuinely drove away by accident with £12.95 of fuel. I only stopped to buy water on a broiling day when I had got badly sunburnt and because there were no parking spaces I had to pull up by a pump. I felt obliged to put some fuel in, which I didn't need, as my tank was nearly full, hence the £12.95. I then went into the shop to get water and in a trance saw a long queue at the till so went to the self-service checkout completely forgetting the fuel. I was horrified when I got the letter from forecourt Eye a week later and actually needed to check the images to be sure as I had no recollection. Having done so I wrote apologising and saying I had no issue paying but their administrative charge at £35 was excessive. I got a curt letter back saying that was what had to be paid. I then wrote again asking for, a justification for such a high charge for one letter. The response was one line saying it's £35 and £60 if I don't pay in ten days and no attempt to answer my query. I did pay within three days of receiving the notice but I found their response insolent and unprofessional. Not everyone is a criminal. Accidents happen. Who puts only 12.95 of fuel in and then goes into the shop if their intention is to drive off??? Don't they fill their tanks and just drive off? My main gripe is the ill mannered reply to a perfectly civil question. Modern life! They themselves are committing theft in my view.
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