I paid for £20 worth of fuel on my card but subsequently got a letter telling me the payment hadn’t gone through. I was told I had to pay the original £20 ( fair enough) & a £35 admin fee which was grossly unfair.I explained I had used this garage for 35 years with no issues & told them it was an error & asked why the cashier didn’t tell me the payment hadn’t gone through declined ? I received no explanation and was told they don’t consider appeals for admin charges.I feel they have have extorted money from me & have acted in bad faith. John Gregory.
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