I’ve been a regular customer at Shell in Solihull for years, filling up petrol weekly without any issues. But recently, I received a threatening letter from a company called Forecourt Eye (acting on behalf of the station), claiming I left without paying and demanding a penalty. I had no idea there was a problem — turns out my card was declined during the transaction, but no one at the station informed me at the time.I called Forecourt Eye multiple times and left several voicemails, but never got a response. There’s no proper appeal process — just pay the fine or face further action. It feels more like a scam than a professional service. When I went back to the station to speak with the manager, he casually said, “Your card was declined, and we were too busy to notice.” No apology, no ownership — just a weak excuse. I asked for CCTV footage to clarify the situation, and he said it's already been deleted (apparently they only keep 30 days of footage).It’s frustrating that a genuine mistake — likely on their side — turned into a penalty demand with no fair process or investigation. I can’t help but wonder if there's some kind of arrangement between this station and Forecourt Eye, given how quickly and aggressively the case was escalated.If you’re filling up here, keep your receipts and double-check everything. This experience has left a really bad taste.
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