Complete lack or integrity and morals, I cannot understand how big chains can back this firm. Do not abide by any form of consumer law and utilise methods of fear to ensure people pay. Essentially, either pay us what we demand or let's go to court. I'd imagine may just pay but some of us will take a stand and take it all the way. Images clearly show intent to pay - went into the store (only person in Shell garage), paid for goods and asked for pump number x and tapped and left (how often do people really check the balance of the payment, you expect the shop to be on the ball and price you accordinly). It's clear that the store are at fault with their lone staff member wearing headphones whilst communicating with paying customers (visible in CCTV images), however Forecourt Eye enforce a policy where it's the customers duty to ensure that the staff are doing their job correctly. I'm happy to pay what I owe as it's my purchase but what I'm not happy to pay is a surcharge of £120 (even though their website says fees are capped at £60!) for £30 worth of fuel for incompetance of a store with a clear trigger as to why my full payment wasn't collected (store assistant was not paying attention and was otherwise engaged listening to whatever they were listening to which surely has to be an issue when working in a place that sells fuel, alcohol, tobacco etc). This occurance took place in April 2024, post was sent to an old address and returned to sender by the occupants (DVLA were notified but the move was very recent)UPDATE:Applied for a Data Subject Access Request to Shell after they washed their hands of the matter, due to it being via a franchised site. Forecourt Eye & Trace Debt Recovery have not ever won in court. Don't pay them, you'll be ok.
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