My husband purchased fuel from Tesco. Paid and left. Transaction was authorised. Couple days later went for a top up of fuel. Lady recognised my husband and said something happened with the payment the other day need to contact forecourt eye. So called and got rude obnoxious staff called arron I believe his name was. Wasn’t listening to me and said I drove away without paying. I tried to explain we did pay it’s even on our banking app that we paid. He said to prove it by sending our statement so we did. But it was showing as pending, they replied this..
Hello,
The garage stated on the submitted incident that the payment was declined, but you had already left the forecourt.
Please note it is your responsibility to check the accuracy and amount payable of the total transaction you are making and to ensure your transaction at the point of sale was authorised and completed successfully.
Our admin fees are non-removable as these are in place to cover our costs with the work involved in the incident.
To pay your outstanding balance, please go to forecourteyecom and click the 'Pay Now' button or scan the QR code on your initial letter.
Regards,
The Forecourt Eye Team.
After this I contacted Tesco directly to find out what’s going on. They said it’s definitely not my fault and I should not be paying any fees as I did pay, unfortunately it’s what they call a “ghost” payment. When it comes out of my account. Goes to theirs but doesn’t clear it just sits pending. Which is in no way a fault of mine but a merchant issue with world pay the service they use. Forecourt eye are not listening to the truth. They want me to pay again and also fees on top. He hung up on me 3 times as I asked for a manger. 2nd time I told him I was recording the call he said he didn’t consent, became rude and hung up. After that I did not reach out to them again and dealt directly with Tesco. Hopefully this will be resolved and fees scrapped. They just want to keep adding admin fees for absolutely no reason. I never got fuel and drove away. I legitimately purchased the fuel. The merchant didn’t work.
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