This review is not about a product, but the service they provide. If you are outside of the UK dont touch this company. They have absolutely no idea about shipping procedures to other countries and do not care to inform themselves before they ship anything. In our case after we got told they ship world wide and take care of everything,we ordered and paid. They shipped the product (a shredder in our case) to Hungary. Soon we found out that this is not possible unless you have an official importer's ID number which we naturally did not have. We even filled out the Customs forms, but without the ID number the goods could not be cleared and got returned to Forest Master UK. After even accusing us that this was all our fault and we did not cooperate, although we did even more than one would need to and filled out Customs forms and send them forward and backwards they told us that the cost for shipping will be deducted from our refund. This is simply outrageous and proofs that this company (we dealt with Adam Bowey) provides absolutely terrible customer service. If we were told about the import procedures before we ordered we would have never ordered. All they needed to do was asking FedEx about the rules or mades themselves knowledgeable before blindly shipping something to another country. Now we are some 80 Euros lighter and they don't even admit that they stuffed up. They even went as far as telling us that the refund can take up to 10 Days due to being international.... I am speechless. They received my money within minutes (credit card) so does it work in reverse. What a heap of bullshit and excuses. So my advice is to stay well clear of this company and don't even think about buying or ordering anything if you are not in the UK.
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Forest Master Ltd is a UK based company that expertly design, manufacture and sell award-winning forestry machinery equipment and tools, such as log splitters, wood chippers, sawhorses, workbenches and an extensive range of spare parts and accessories.
We make it possible to turn the laborious splitting of the pile of logs that would normally take you hours upon hours, into a fun stress relieving past-time. for you to heat your home with natural resources. That’s not all, we also provide next day delivery* on all of our products, at no extra cost.
We’re committed to providing exceptional customer service to all of our customers, all of the time. Our experts are always on hand to help you with any problems or questions you may have.See more
